COACHING AND REINFORCEMENT
As we are fond of saying, no level of customization can make a conference room in Phoenix, look like a sales call in Newark. That's why we focus so much of our attention on support for your managers after the seminar to ensure your money and time is being well spent.
The simple fact that the rest of the performance improvement industry cannot come to terms with is that training doesn't work. It's the coaching and ongoing reinforcement that truly ensures improved skill sets and more significant ROI.
The Ingersoll Group has been at the forefront of this movement for improved post-seminar reinforcement since its inception. Every seminar, whether standard in design or customized for our clients, is supported with a coach's add-on component designed to improve your manager's capability at driving real behavior change in your sales and support organization.
We also bring to bear our patented Re-fit and Reinforce™ process to each of our deliverables. IGI literally freezes your program after 15% of the population has gone through the seminar content as designed. At which point, IGI consultants work with our clients to analyze evaluation feedback, flow points for the seminar, highlights and even areas of struggle for your sales and support team. We then make alterations to the seminar content as needed, and then re-launch the program within 5 business days. This process ensures that the true behavior change and skill development that our clients are shooting for is attained within the classroom. It also dramatically improves the reinforcement and performance of the attendees - so much so that our clients that have taken advantage of the Re-fit and Reinforce™ have garnered a greater than 38% ROI increase over their previous training organization.
In addition, every IGI seminar is further supported with the assignment of an IGI Coaching and Reinforcement Specialist. These specially trained IGI consultants are resources for our clients to rely on to assist with analyzing the effectiveness of the seminar and provide direct support for manager's that often find it difficult to dedicate time to coaching.
All our seminars also come with a Coaches Handbook complete with exercises, drills and evaluation techniques for your manager's to begin utilizing immediately after the training. In addition to the Handbook, every client receives a personalized email where they can send coaching and reinforcement questions to one of our Specialists, as well as a customized HUB on The Ingersoll Group website where they can find past seminar content, success storie4s from within their organization, FAQ documents and have access to any and all material that has been delivered to the organization from IGI in the past.
Lastly, IGI provides new hire and make-up seminars for all of our content, so that if one of your team misses a seminar, or you add new employees, you don't have to struggle with when or how to get them up to speed on the most recent training content - we will take care of that for you.